CANCELLATION AND REFUND POLICY
A. Cancellation / Rescheduling Policy for the Customer when using Services
i. The Customer (hereinafter referred to as the “User”) will not be able to cancel an appointment
booked with a Doctor/Medical Expert/Practitioner (hereinafter referred to as “NF Consultant”),
but can reschedule his appointment with the same NF Consultant at a later date. The
rescheduling can be made 4 hours prior to the appointment only as the Consultants slot has to
be released for taking booking by any other user. His appointment will be on HOLD for future
and can be booked as per availability of the NF Consultant. He will not be charged any
additional fees for this rescheduled appointment if he has already made payment using online
method.
ii. Pay At clinic appointment, in which case, user has not made any payment can be Cancelled by
the User.
iii. Upon successful rescheduling of the appointment, the concerned User will receive an intimation
confirming the rescheduling of appointment on his/her registered email and a text message on
his/her registered mobile number.
B. Cancellation / Rescheduling Policy for NatureFit Consultants:
i. The Consultant shall not generally cancel any scheduled appointment, except for pressing
reasons to be stipulated in writing.
ii. In exceptional circumstances, however, the Consultant may cancel an appointment with a
NatureFit User, at least 120 minutes prior to the scheduled appointment. In this event, the
User will, at its discretion, be entitled to a full refund of the consultation charge or a
rescheduled appointment with the Consultant or any other Consultant of NatureFit.
Refund will be made directly
iii. Naturefit reserves its right to suspend and/or terminate the account of the concerned
Consultant, if the concerned Consultant is found to have cancelled the appointment or remained
unavailable, without prior intimation.
C. Request for refund by a User dissatisfied with the Consultant’s services:
i. A User may be entitled to demand a full refund of the consultation charge after the completion
of a scheduled appointment, if the User finds that the service provided by the Consultant is
inadequate or not satisfactory. To this effect, the User may apply for a full refund on
(naturefit.in), with specific reasons; and NatureFit shall, at its discretion, either accept
fully or partly, or reject the User’s request for a refund.
ii. The Consultant will be permitted to respond to the User’s request for refund; and the
Consultant’s response shall be shared with the User if the User’s request for refund is to be
rejected.
iii.A request for refund by a User shall be made no later than 24 hours after the commencement of
the scheduled appointment. Any request for refund made by the User after prescribed period will
not be entertained.
Note : Cancellation and Refund Policies for Purchase of Products is
(naturefit.in/cancellation-policy)
These policies are published in accordance with the provisions of Rule 3(1) of the Information
Technology (Intermediaries Guidelines) Rules, 2011, and are an ‘electronic record’ as contemplated
under section 2(t) of the Information Technology Act, 2000 and the Rules thereunder. These Terms being
an electronic record are generated by a computer system and do not require any physical or digital
signatures.
Terms & Conditions
Introduction
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These Website Standard Terms and Conditions (these “Terms”) contained herein on this Mobile based
Application for iOS and Android ecosystems (access through mobile telephony or on tablet based
hardware devices or such other and/or further devices) and on this website, shall govern your use
of this website, including all pages within this website (collectively referred to as this
“Website”).
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These Terms apply in full force and effect to your use of this Website and by using this Website,
you expressly accept all terms and conditions contained herein in full. You must not use this
Website, if you have any objection to any of these Terms or other terms / policies / documents /
agreements (called by any name whatsoever) published by NatureFit from time to time.
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This Website is not for use by any minors (defined as those who are not at least 18 years of age),
and you must not use this Website if you a minor.
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This Website is not for use by any individual having pre-existing medical ailments, conditions or
morbidities which require independent treatments or are being subjected to independent treatments
or may be subjected to independent treatments.
Intellectual Property Rights
Other than content you own, which you may have opted to include on this Website, under these Terms or
other terms / policies / documents / agreements (called by any name whatsoever) published by NatureFit
or NatureFitStore from time to time, AB Consulting LLP owns all rights to the intellectual property and
material contained in this Website, and all such rights are reserved. You are granted a limited license
only, subject to the restrictions provided in these Terms, for purposes of viewing the material
contained on this Website.
Restrictions
You are expressly and emphatically restricted from all of the following:
- publishing any Website material in any media;
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selling, sublicensing and/or otherwise commercializing any Website material;
- publicly performing and/or showing any Website material;
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using this Website in any way that is, or may be, damaging to this Website;
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using this Website in any way that impacts user access to this Website;
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using this Website contrary to applicable laws and regulations, or in a way that causes, or may
cause, harm to the Website, or to any person or business entity;
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engaging in any data mining, data harvesting, data extracting or any other similar activity in
relation to this Website, or while using this Website;
Your Content
In these Terms, “Your Content” shall mean any audio, video, text, images or other material you choose
to display on this Website. With respect to Your Content, by displaying it, you grant NatureFit a
non-exclusive, worldwide, irrevocable, royalty-free, sublicensable license to use, reproduce, adapt,
publish, translate and distribute it in any and all media.
No warranties
This Website is provided “as is,” with all faults, and AB Consulting LLP, through NatureFit or
otherwise, makes no express or implied representations or warranties, of any kind related to this
Website or the materials contained on this Website. Additionally, nothing contained on this Website
shall be construed as providing consult or advice to you.
Limitation of liability
In no event shall AB Consulting LLP, nor any of its officers, directors and employees, be liable to you
for anything arising out of or in any way connected with your use of this Website, whether such
liability is under contract, tort or otherwise, and AB Consulting LLP, including its officers,
directors and employees shall not be liable for any indirect, consequential or special liability
arising out of or in any way related to your use of this Website.
Indemnification
You hereby indemnify to the fullest extent AB Consulting LLP from and against any and all liabilities,
costs, demands, causes of action, damages and expenses (including reasonable attorney’s fees) arising
out of or in any way related to your breach of any of the provisions of these Terms.
Variation of Terms
NatureFit are permitted to revise these Terms at any time as it sees fit, and by using this Website you
are expected to review such Terms on a regular basis to ensure you understand all terms and conditions
governing use of this Website.
Governing Law & Jurisdiction
These Terms will be governed by and construed in accordance with the laws of the Republic of India, and
you submit to the exclusive jurisdiction of Courts in Mumbai, Maharashtra, India.
Privacy Policy
NatureFit (“We” / “Website” “Site” / “App” / “Platform” / “Us” / “NatureFit” ) is committed to
protecting your privacy and ensuring the security of any personal information received from you
(“Customer”). At NatureFit, the confidentiality of our Customers is a top priority. We strictly adhere
to the requirements of the data protection law established in India and this Privacy Policy is
published in accordance with:
- Section 43 A of the Information Technology Act, 2000;
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Regulation 4 of the Information Technology (Reasonable Security Practices and Procedures and
Sensitive Personal Information) Rules, 2011 (the “SPI Rules”); and Regulation 3(1) of the
Information Technology (Intermediaries Guidelines) Rules, 2011.
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The purpose of this privacy policy statement is to explain to you what personal information We
collect from your visit(s) to our Website, and how We protect the information that you provide
to us when you use our Website.
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Any information that you provide to NatureFit is subject to our Privacy Policy.
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By accessing this Website and whenever you submit any information to NatureFit, or use products
and services offered by our Website, you agree to be bound by the terms of this Privacy Policy.
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As part of providing our Services to you, We may need to send routine communications to you,
such as order transaction emails and other administrative messages through email and
notifications posted on the Website or through other means available, including text and other
forms of messaging. Though we prefer to communicate with our Customers via email, as may be
deemed necessary, you agree to receive our phone calls, related to your orders/request on
NatureFit.
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When you sign up to receive our enewsletters, We may periodically send emails about new
products, special offers or other information, which you may find it interesting and beneficial
as well. If you do not wish to receive promotional information from us, you can, at any time,
choose to opt out of receiving our promotional enewsletters. To unsubscribe from our
enewsletters, you can follow the directions included at the enewsletter. We are not responsible
for any inaccurate information you provide to us, which may affect your shopping experience on
our website or the provision of Services to you.
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We do not automatically collect your personally identifiable information. However, you might
provide us with your personal and demographic information – including your name, gender, age,
address, phone number, email address, your varied biological traits and medical conditions, in
the course of interfacing on and interacting with our Website.
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We may also collect sensitive personal data or information about You when You use Our
Service(s). This information includes health information We receive from You or, on your
behalf, such as information or records relating to Your medical or health history, health
status and laboratory testing results, details of treatment plans and medication prescribed by
a Medical Practitioner, dosage details such as frequency of dosage, alternative medication,
medicines ordered by You through the Platform, diagnostic results, other health-related
information and any other information inferred therefrom.
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We may also collect payment information such as Your payment card number, expiration date,
billing and shipping address. By using the Service, You consent to the recording, storage, and
disclosure of such communications You send or receive for these purposes.
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We may also store and process prescriptions, treatment notes, recommendations and other data
generated by Affiliate Professionals (doctors and other fitness/lifestyle/alternative medicine
professionals rendering their principal-to-principal services and advisories on the Platform)
on or through the Platform, and data shared by third-parties such as diagnostics related
information; prescription related information, etcetera and may retain such material for our
records for the duration of you availing the Services or for any such period required or
permitted under applicable law.
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During your visit to our Website, We may automatically receive technical information about your
computer/device, including your IP address, your computer operating system, time-zone, browser
type and browser plug-in details, due to the communication protocol settings on the Internet.
When you browse our Website, We may also collect information regarding the pages you viewed,
the web addresses from which you arrive or click through to, time spent on certain pages,
download errors and page response times. All these information help us analyze Customers’
trends and preferences, and thus assist us in improving our service.
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We will collect and retain your personally identifiable information only to the extent that it
is necessary to fulfil our services to you. Any personal information submitted by you to the
Website or collected by us will be used ONLY for the purposes mentioned below: To carry out our
obligations arising from your requests for our products and services; To improve our Website’s
functionality, and to customise your future shopping experience with us; To make sure that our
Website content is presented in the manner that is most effective for you; To communicate with
you about any changes to our services; and To verify your identity and perform checks to
prevent fraud.
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Information about our users is an important part of our business, and we are not in the
business of selling it to others. We share customer information only as described herein: We
work closely with affiliated businesses. In some cases, such as third party merchants, these
businesses sell offerings to you through the Platform. In other cases, we provide services
jointly with or on behalf of these businesses. Information may be shared with such businesses
on a need to know basis and to provide you the Platform services. You can tell when a third
party is involved in your transactions and we share customer information related to those
transactions with that third party. Depending on which payment service you use, you may need to
disclose your or your recipients’ phone number or e-mail address with us or to other users so
they can send payments to you or receive payments from you. When you send payments, your name,
and/or phone number, e-mail address may be disclosed to the intended recipient. Once a
transaction is complete, this information will be displayed in the transaction list of the user
receiving payment. We do not disclose your financial information (such as credit card
information) to any merchant or other recipient of payments you make without your prior
consent.
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When you make a purchase, we may make certain other personal information about you available to
the recipient to complete the transaction (such as name, mobile number, e-mail and shipping
address), in the event of a dispute regarding the transaction, or as part of a fraud
investigation. The use of information that we provide to a recipient will be governed by the
agreements or policies of that recipient.
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We employ financial institutions, other companies and individuals to perform functions on our
behalf and transactions that you request or authorize. Examples include sending postal mail and
e-mail, analyzing data, providing marketing assistance, processing payment transactions,
verifying identity, fraud screening and providing customer service. They have access to
personal information needed to perform their functions, but may not use it for other purposes.
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Sometimes we send offers to selected groups customers on behalf of other businesses. When we do
this, we do not give that business your name and address. If you do not want to receive such
offers, please adjust your customer communication preferences under your account settings.
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We release account and other personal information when we believe release is appropriate to
comply with the law; enforce or apply our User Agreement and other agreements or policies; or
protect the rights, property, or safety of our business, our users, or others. This includes
exchanging information with other companies, organizations and government or regulatory
authorities for fraud protection and credit risk reduction as well as sharing information with
our attorneys, auditors and other representatives. However, this does not include selling,
renting, sharing, or otherwise disclosing personally identifiable information from customers
for commercial purposes in violation of the commitments set forth in this Privacy Notice.
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Other than as set out above, you will receive notice when information about you might go to
third parties, and you will have an opportunity to choose not to share the information.
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As with any business, it is possible that as our business develops, we might sell or buy other
businesses or assets. In such transactions, User/Customer information is typically one of the
transferred business assets. Accordingly, in the event that NatureFit, or substantially all of
our assets, is acquired by a third party, such information may be one of the assets that is
transferred or acquired by a third party. You acknowledge that such transfers may occur, and
that any acquirer of NatureFit may continue to process your personal information as set forth
in this Privacy Policy.
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Your personally identifiable information can be accessed only on a need-to-know basis by
NatureFit affiliates who are designated to carry out your requested activity, and all such
affiliates are bound to strict confidentiality obligations.
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“Cookies” are small pieces of information placed by a website onto your computer’s hard drive.
Cookies do not collect any sensitive personal information from you. We use cookies to analyse
data about our web page traffic, which helps us save your preferences for your future visits.
This allows us to customise our website according to your interests, which will enable us to
deliver a more personalised service to our customers. You may choose to accept or decline
cookies. Please be aware that by declining cookies you may be unable to use our website to its
fullest capability.
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Our Site primarily uses the following three types of cookies: Operationally Necessary Cookies –
These cookies are essential for the operation of our Site. They make it possible for you to
browse and use our Site. If you disable these cookies, the Site will not function correctly.
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Performance Cookies – These cookies gather information about how visitors use the Site and
monitor Site performance. For example, performance cookies tell us which pages are popular,
monitor traffic to our Site and compile anonymous analytic information. We may collect this
information on our behalf in order to perform data analytics services by us. Performance
cookies can also be used to identify and remedy operational problems with the Site.
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Functionality Cookies – These cookies are used to recognize and remember your preferences. You
can choose to delete Cookies at any time; however, you may lose any information that enables
you to access the Site more quickly and efficiently including, but not limited to,
personalization settings. It is recommended that you ensure that your internet browser is
up-to-date and that you consult the help and guidance provided by the developer of your
internet browser if you are unsure about adjusting your privacy settings.
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If any court or competent authority finds that any provision of this privacy policy (or part of
any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to
the extent required, be deemed to be deleted, and the validity and enforceability of the other
provisions of this privacy policy will not be affected.
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We retain personal Data for as long as necessary to provide the access to and use of the
website, or for other essential purposes such as complying with our legal obligations,
resolving disputes and enforcing our agreements. Because these needs can vary for different
data types and purposes, actual retention periods can vary significantly.
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We guarantee that all your personal information with us is secure. NatureFit takes careful
precaution to protect our Customers’ personal information from unauthorised access, improper
use or disclosure or unauthorised modification. To prevent unauthorised access, we have put in
place the latest industry-standard security technology and procedures to safeguard the
information we collect online.
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Your personal information is encrypted and is protected with Secure Sockets Layer (SSL)
software, which encrypts all information you input. We store your personally identifiable
information on the computer servers placed in a secure environment.
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Even though we have taken significant steps to protect your personally identifiable
information, no company, including our Website, can fully eliminate security risks associated
with Personal Information. Even if we delete your Data, it may persist on backup or archival
media for audit, legal, tax or regulatory purposes.
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Notwithstanding anything contained in this Policy or elsewhere, We shall not be held
responsible for any loss, damage or misuse of Your Personal Information, if such loss, damage
or misuse is attributable to a Force Majeure Event (as defined below). A Force Majeure Event
shall mean any event that is beyond the reasonable control of Naturefit and shall include,
without limitation, sabotage, fire, flood, explosion, acts of God, civil commotion, strikes or
industrial action of any kind, riots, insurrection, war, acts of government, computer hacking,
unauthorised access to computer, computer system or computer network, computer crashes, breach
of security and encryption (provided beyond reasonable control of Naturefit), power or
electricity failure or unavailability of adequate power or electricity.
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We understand the confidential nature of the medical and biological information / parameters
you provide Us and we commit to preserving the confidentiality of your said information /
parameters and share it only with authorized NatureFit affiliates and medical professionals.
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You hereby consent to Our collection, use, sharing, and disclosure of your information as
described in this Privacy Policy.
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We reserve the right to change, modify, add or delete portions of the terms of this Privacy
Policy, at our sole discretion, at any time, and any continued use of the NatureFit Mobile
Applications or the NatureFit website pages, the Services or the Platform, following any such
amendments to the Privacy Policy, will be deemed as an implicit acceptance of the Privacy
Policy in its amended form.
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You are requested to review the Privacy Policy from time to time to keep yourself updated with
any changes, modifications made to the terms hereof. If You are accessing or using Our Services
or the Website from a location outside India, You do so at your own risk, and shall be solely
liable for compliance with any applicable local laws.
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We use third party SDKs in our Mobile Applications and across our platform experience. Majority
of them are different payment options by which You can make a payment for an order. In order to
enhance Your personal and overall experience some of the tools are used therein. You agree that
You are providing all information, including sensitive personal data and information to us
voluntarily.
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Collection, use and disclosure of personal information and requires Your express consent, which
is given by accepting this Privacy Policy and/or by using or interacting with us and our
Website. You agree that We may use your information: To carry out Our obligations arising from
Your requests for the products and Services on the Platform; To operate and improve the
Platform in order to foster a positive user experience and to improve Our business as a whole;
To process and deliver Your order with Us; To enable Your access to Our Site or App to purchase
products and provide You Services; To enable You to initiate and consultation with Affiliate
Professionals or facilitating a diagnostic test; For Analyzing data, tracking trends, building
algorithms, creating databases for rating systems, recommendations engines, etc.; and For
Research.
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Some of Your personal information will be shared with affiliated retailers, who supply and
service Your order and with the Affiliate Professionals. These retailers operate on the
Platform or sell medicines and wellness products to You on the Site or the App. You can
identify when a third party is involved in Your transactions and we share customer information
related to those transactions with that third party.
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Some of Our personal information may be shared with third party service providers, retailers
and logistics providers for the fulfilment of Services and delivery of Your order(s). Examples
include fulfilling orders, delivering packages, sending postal mail, newsletters and e-mail,
removing repetitive information from customer lists, analyzing data, providing marketing
assistance, consultation with Affiliate Professionals, providing search results and links
(including paid listings and links), processing card payments and providing customer service.
They have access to personal information needed to perform their functions but may not use it
for other purposes. Further, they must process the personal information in accordance with this
Privacy Policy and as permitted by applicable law.
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It is clarified that We will not be responsible and liable for the acts of omissions and
commissions of such third-parties associated with us.
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Use of the Site or the App is available only to persons who can form a legally binding contract
under the Indian Contract Act, 1872. If You are under 18 years of age, then please do not use
or access the Service(s) at any time or in any manner. If We learn that a person under 18 years
of age has used or accessed the Platform or Service or any personally identifiable information
has been collected on the Platform from persons under 18 years of age, then we will take the
appropriate steps to delete this information.
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If You are a parent or guardian and discover that your child under 18 years of age has obtained
an account on or otherwise accessed the Service, then you may request that we delete that
child’s personally identifiable information from our systems.
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The Site or the App may include hyperlinks to various external websites, and may also include
advertisements, and hyperlinks to applications, content or resources (“Third Party Links”). We
have no control over such Third Party Links present on the Site or the App, which are provided
by persons or companies other than us.
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You acknowledge and agree that We are not responsible for any collection or disclosure of your
information by any external sites, applications, companies or persons thereof.
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The presence of any Third Party Links on our Site or App, cannot be construed as a
recommendation, endorsement or solicitation for the same, or any other material on or available
via such Third Party Links.
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You further acknowledge and agree that We are not liable for any loss or damage which may be
incurred by You as a result of the collection and/or disclosure of your information via Third
Party Links, as a result of any reliance placed by You on the completeness, accuracy or
existence of any advertising, products services, or other materials on, or available via such
Third Party Links. This will include all transactions, and information transmitted therein,
between You and any such third party sites or applications or resources, such transactions are
strictly bi-partite.
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We shall not be liable for any disputes arising from or in connection with such transactions
between You and the aforementioned third parties.
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Such third party websites, and external applications or resources, accessible via the Third
Party Links may have their own privacy policies governing the collection, storage, retention
and disclosure of Your information that You may be subject to.
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We recommend that You exercise reasonable diligence, as you would in traditional offline
channels and practice judgment and common sense before committing to any transaction or
exchange of information, including but not limited to reviewing the third party website or
application’s privacy policy.
Disclaimer
We cannot ensure that all of Your personal information and SPDI will never be disclosed in ways not
otherwise described in this Privacy Policy. Therefore, although We are committed to protecting your
privacy, We do not promise, and You should not expect, that your information or private communications
will always remain private. As a User of the Site or the App, You understand and agree that You assume
all responsibility and risk for Your use of the Site or the App, the internet generally, and the
information You post or access and for Your conduct on and off the Site or the App.
Indemnity
You agree and undertake to indemnify Us in any suit or dispute by any third party arising out of
disclosure of information by you to third parties either through our Site or App or otherwise and Your
use and access of websites, applications and resources of third parties. We assume no liability for any
actions of third parties with regard to Your personal information which you may have disclosed to such
third parties.
Returns Policy
Return Policy makes it possible for You to return a product if You receive a damaged or defective
product or if the product is significantly different from what was purchased or when the package
delivered is missing one or more products or accessories. Return Policy here should be read in
conjunction with the any specific terms and conditions applicable to a product which can be found on
product descriptions page for returning a product. All products sold on NatureFit are non-returnable.
However, returns will be considered under the following cases with the following solutions: Wrong
Product Received – We will attempt to deliver You the correct product again. In case the product
delivered is wrong in second attempt, we will refund your order. Product Size / Color Differs from
Size/Color Ordered – We will attempt to deliver You the correct size/color of the product again. In
case the product delivered is still wrong in second attempt, we will refund your order. Product
received is beyond expiry date – We will give You an option for refund or replacement and as per Your
choice we will further proceed. The product delivered is missing one or more products or accessories –
We will attempt to deliver you the missing items and the order is ineligible for returns. Returns will
not be accepted under the following conditions: Product is damaged due to misuse/overuse Returned
without original packaging including, price tags, labels, original packing, freebies and other
accessories or if original packaging is damaged Serial Number is tampered with. Defective products that
are not covered under Seller/Manufacturer’s warranty Product is used or altered If request is initiated
after 3 business days of order delivery. Free product provided by brand. Personalised or engraved
products or resized products. Product sold in sets or combination cannot be returned individually. How
to avail a return: Step 1: Contact our Customer Support team via email (support@naturefit.com) within 3
business days of receiving the order. Step 2: Provide us with your order ID details and your request to
return/replace/refund the wrong items in your order. Kindly share an image of the product and the
invoice for our reference. Step 3: We will pick up the products within 2-4 business days. We will
initiate the refund or replacement process only if the products are received by us in their original
packaging with their seals, labels and barcodes intact.
Refusal of return request
Naturefit reserves the right to refuse or cancel any return request. If the request for returns is not
allowed by the Returns Policy, You will not be refunded the payment made or any costs, and will not be
able to raise a second request for return for the same product. You agree not to dispute the decision
made by NatureFit and accept NatureFit's decision regarding the refusal or cancellation and further
agree not hold Naturefit liable for any refusal or cancellation.
Period for return
Returns request should be initiated by You after 3 business days of order delivery.
Cancellation Policy
How can I cancel my order?
“You can cancel your order before it has been processed by the brand/seller. We’ll refund the full
amount you’ve paid for such a cancellation.”
Here’s how to cancel your order
You can cancel your order before it has been processed by the brand/seller. We’ll refund the full
amount you’ve paid for such a cancellation. Step 1: Contact our Customer Support team via email
(support@naturefit.com) before the order has been processed/shipped by the seller. Step 2: Provide us
with your order ID details and your request to cancel the order or items in your order. Step 3: Once
you’re done, we’ll verify and send you an acknowledgement of the cancellation. Remember, you won’t be
able to cancel an order after it has been processed by the brand/seller.
When can I cancel my order?
Make sure you cancel your order before it has been processed by the brand/seller. That’s the only way
we can refund the full amount you’ve spent.
Can I cancel only part of my order?
Yes, you can. You can individually cancel product(s) in your bag before your order is processed by the
brand/seller.
How will I get my refund when I cancel an order?
Once your order has been cancelled, the refund amount will be credited back to the source account
within 5-6 working days. In the case of certain public sector banks, it can take up to 10-15 working
days.
What should I do if I don’t get my refund in the promised time?
We work quickly to make sure your refund gets to you on time. On the off-chance that it’s been delayed,
please get in touch with us here. Don’t forget to keep your order number handy.
Why was my order cancelled by NatureFit?
Sometimes our sellers cancel orders for various reasons – the product could be out-of-stock, of
unacceptable quality, etc. Once an order has been cancelled, the refund amount will be credited back to
the source account within 3-4 working days. In the case of certain public sector banks, it can take up
to 10-15 working days.
Shipping Policy
Shipping and Delivery
My order is late. What should I do?
Our team works hard to make sure your order reaches you on time, or sooner. However, sometimes bad
weather, flight delays, political disruption and other unprecedented issues can delay an order. You can
track your order under Track Your Order section on the Website / App. We’ll keep you posted about any
delays by SMS or email. To raise a complaint, please contact our Customer Support team via email
(support@naturefit.com)
I missed my delivery. What happens now?
We’ll send you a notification if you aren’t around for the delivery, so that you can get in touch with
us right away. If it doesn’t work out the first time, we’ll try delivering it up to 2-3 times to make
sure your package is in your hands soon. We know just how important it is to you.
The order status says Delivered, but I haven’t received my order.
We only update the delivery status when an order has successfully been delivered. If you haven’t
received the delivery, please contact our Customer Support team via email (support@naturefit.com)
Can I choose a specific date and time for delivery?
Unfortunately, you can’t choose a specific date and time for delivery on Nature Fit Shop right now. But
soon, maybe.
When will I get my order if it says Out for Delivery?
When the order status reads Out for Delivery, it means that we’re trying to get it delivered to you on
the same day. We’ll also keep you posted via SMS.
Will I be charged a shipping fee?
Naturefit charges a nominal shipping fee on certain brands/products, and the fee amount will be
highlighted at the time of making the payment. This shipping fee is non-refundable in case the product
is returned. However, the shipping fee will be refunded in case the brand/seller cancels the order, or
if you cancel the order before the brand/seller processes it.
What should I do if my order is confirmed but hasn’t been shipped yet?
Our brand partners usually ship the product within 2 business days once the order is placed, so that it
reaches you in time. In case your order hasn’t been shipped within this time. To raise a complaint,
please contact our Customer Support team via email (support@naturefit.com)
Can I accept the shipment after opening and checking the contents inside?
This is not possible as per our policy. However, once you accept the order, you can return it or get in
touch with us in case you have any concerns. To raise a complaint, please contact our Customer Support
team via email (support@naturefit.com)
My order has reached the nearest delivery hub, but isn’t it out for delivery yet. Why?
You can be rest assured that our logistics partner will make sure that your order reaches you by the
delivery date. You’ll receive an SMS once your shipment is out for delivery.
Why can’t I track my order even though it has been shipped?
Our logistics partners usually take up to 24-48 hours to activate the tracking code for an order once
it’s shipped. Please check back in a while.
How will my order be delivered?
All orders are shipped by brands/sellers, through logistics companies, who will deliver your order to
your doorstep.
Why did I receive only part of my order?
This could be because:
-
you have a single order with many items that could have been shipped separately;
-
you only have a single item order. Can products from different brands/sellers to be delivered
together? No. Our brand/seller partners may be located in different locations. Since we want
your order to reach you at the earliest, we ship them separately.
What happens if my order remains undelivered?
We will attempt delivery multiple times. If your order remains undelivered, we will initiate a refund.
I got a call from the logistics partner asking me to collect my order. What should I do?
This happens only in cases where the PIN code is out of the delivery network area. Please do collect
your order if you can. If this isn’t possible, the order will be cancelled and we will initiate a full
refund.
Will the logistics partner call me before delivering my order?
No. However, you will receive an SMS alerting you that your order is out for delivery. You can also
track your order here.
I was asked to pay an excess amount by the logistics company. What should I do?
If you are being asked to pay more than the COD amount on your invoice, please don’t accept the order.
We will investigate the matter and either deliver your order again, or issue a full refund.
Do I get the option to check the content of the package before accepting the delivery?
Sorry, but we don’t have open delivery option. Please write to us In case you face any issue after
accepting the package
Can I pay by card upon delivery?
Yes, you can, as long as this facility is provided by our logistics partner at your PIN code.
